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Delete your Leapsteps account

Leapsteps is an app by ZestRoot Inc. You can delete your Leapsteps account and its data in the app at any time, or ask us to delete it by email.

In the app

  1. Open Leapsteps and go to Settings.
  2. Choose Delete account.
  3. Confirm.

Your account and its data are deleted right away, and the app returns to the sign-in screen.

Without the app

If you can't use the app, email support@leapsteps.ai from the address you sign in with, with the subject "Delete my account". We'll delete your account and confirm by email within 30 days. We may first ask you to confirm that the request comes from the account's owner.

What is deleted

  • Right away: we erase your account and content from our database, including your goals, tasks, lists, progress and rewards.
  • Within 7 days: copies in our backups are overwritten.

What we keep, and for how long

  • A record that a free trial was used: the device identifier and a one-way hash of your email address, so the same person can't start repeat trials. Kept for 3 years after the trial.
  • Purchase records, as long as tax and accounting law requires, which in Canada is 6 years after the end of the tax year they relate to.
  • Content that belongs to other users: if you answered someone's invitation, your name and email stay in their invitation records, and comments you wrote on their tasks stay without your name.
  • Support messages: for 2 years.
  • Technical logs: for 7 days.
  • The waitlist: we delete your request for a device once we've emailed you that Leapsteps is out on it, or sooner if you ask.
  • Data on your devices: deleting your account doesn't erase what the app stored on your devices. Uninstall the app to remove it.

Section 7 of our Privacy Policy lists these periods too.

Subscriptions

Deleting your account doesn't cancel a subscription. Cancel it where you bought it, before you delete your account:

  • App Store (iPhone, iPad and Mac): on your iPhone or iPad, open Settings, tap your name, then Subscriptions. On a Mac, open the App Store's account settings and find Subscriptions.
  • Google Play (Android): in the Play Store, open Payments & subscriptions, then Subscriptions.
  • Windows: open Settings in Leapsteps and choose Manage subscription, or use the link in your receipt email.

Questions

Email support@leapsteps.ai, or write to ZestRoot Inc., 861-5307 Victoria Drive, Vancouver, BC V5P 3V6, Canada.