Support
Email support@leapsteps.ai, or send feedback from the app: open Help and choose Send feedback. Feedback sent from the app includes your app version and device type, which helps us find the problem faster.
How do I cancel Pro?
Open Settings in Leapsteps and choose Manage subscription. You can also cancel where you subscribed:
- iPhone, iPad and Mac: in your Apple account's Subscriptions settings.
- Android: in Google Play, under Payments & subscriptions.
- Windows: with the Manage subscription link in Leapsteps Settings.
Cancelling stops the next renewal. You keep Pro until the end of the period you've paid for.
How does the free trial work?
Pro starts with a 7-day free trial for new subscribers. The app shows the price and the date your first payment is due before you start. Cancel at least 24 hours before the trial ends and you won't be charged.
Can I get a refund?
Apple and Google handle refunds for purchases made through their stores. Ask Apple at reportaproblem.apple.com, or Google from your Google Play order history. For a purchase made on Windows, email us.
I paid, but Leapsteps still shows Free
Open Upgrade to Pro and choose Restore purchases. On Windows, choose Refresh purchase status. If Pro still doesn't show, email us with the email address you sign in with.
Why don't I see my goals and tasks on my new phone?
Free works on one device. Your goals and tasks are saved to your account, and Free shows them on the device where you made them. If you switch devices or reinstall the app, Pro shows your earlier goals and tasks on every device.
How do I join a team project?
Open the invitation link from the email on the device where you use Leapsteps. If the app doesn't open, copy the whole link, then in Leapsteps open the Team page and choose Have an invitation link?
How do I delete my account?
Open Settings in Leapsteps and choose Delete account. This permanently erases your account and your data. Deleting your account doesn't cancel a subscription bought through the App Store, Google Play or on Windows, so cancel it first, as described above. To ask for deletion without the app, and to see what we keep afterwards, read Delete your account.
How is my data used?
Our Privacy Policy explains what we collect, which services process it, and how to get a copy or delete it.